Techniques to Improve the CX Journey
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Steve Weston & Peter Ryan
- Apr 20
- 3 min
CX Reshoring a Culture and Security Play
The idea of reshoring capacity from the offshore back into domestic confines has been on the minds of CX decision-makers for years and,...
100
Kevin Lasky
- Dec 13, 2021
- 7 min
What Is The Post-Pandemic Future for Work-At-Home?
This is our second installment on how COVID-19 has impacted contact centers and the Business Process Outsourcing (BPO) industry. In this...
1860
Baron Blake
- Dec 6, 2021
- 3 min
The Often Overlooked Benefits of a Best-In-Class WFM Operation
Modern contact centers utilize enormous amounts of data. All interactions including the voice channel are scrutinized for sentiment and...
860
SKW
- Oct 20, 2021
- 1 min
The True "Value" of Outsourcing
We believe that savings is an outcome of outsourcing, not where you achieve the greatest value... SKWeston & Company helps you identify...
320
SKW
- May 12, 2021
- 5 min
The Changing Relationship Between BPO and Real Estate Post COVID-19
The “Old Model” BPO solutions have always had real estate “implications”, but rarely did a reduction in on-premise headcount deliver...
560
SKW
- Feb 11, 2021
- 3 min
Semafone and SKWeston & Company Announce Channel Reseller Partnership
New partnership agreement with the contact center consulting firm extends Semafone’s reach in the North American secure payment solutions...
100
SKW
- Oct 1, 2020
- 2 min
Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance broadens SKWeston’s portfolio with a unique and in demand contact center automation solution. Atlanta – October 1, 2020 –...
80
SKW
- Aug 5, 2020
- 2 min
Smartz Solutions Partnership
Atlanta, Georgia 5 August 2020 – Smartz Solutions, a global CCaaS software development company, is proud to announce its partnership with...
60
SKW
- Aug 12, 2019
- 2 min
Voiptime Cloud Partnership
August 12, 2019 — Voiptime Cloud, a recognized vendor of call & contact center solutions, is proud to announce a partnership with...
30
SKW
- Aug 12, 2019
- 3 min
CX Blockchain Institute Partnership
August 12, 2019 — The CX Blockchain Institute, the worldwide authority dedicated to fulfilling blockchain in the customer care industry,...
60
SKW
- Jul 1, 2019
- 2 min
nVoq Partnership
SK Weston is partnering with nVoq, Inc. to provide contact centers with state-of-the-art automations with AgentAssist. SKW provides...
60
SKW
- Jun 7, 2019
- 2 min
QStory Partnership
June 7th, 2019 Guildford, UK QStory Limited today announced SKWeston & Company (SKW) as a global reseller of their suite of award...
50