Steve Weston & Peter RyanApr 203 minCX Reshoring a Culture and Security PlayThe idea of reshoring capacity from the offshore back into domestic confines has been on the minds of CX decision-makers for years and,...
Kevin LaskyDec 13, 20217 minWhat Is The Post-Pandemic Future for Work-At-Home?This is our second installment on how COVID-19 has impacted contact centers and the Business Process Outsourcing (BPO) industry. In this...
Baron BlakeDec 7, 20213 minThe Often Overlooked Benefits of a Best-In-Class WFM OperationModern contact centers utilize enormous amounts of data. All interactions including the voice channel are scrutinized for sentiment and...
SKWOct 21, 20211 minThe True "Value" of OutsourcingWe believe that savings is an outcome of outsourcing, not where you achieve the greatest value... SKWeston & Company helps you identify...
SKWMay 13, 20215 minThe Changing Relationship Between BPO and Real Estate Post COVID-19The “Old Model” BPO solutions have always had real estate “implications”, but rarely did a reduction in on-premise headcount deliver...
SKWFeb 11, 20213 minSemafone and SKWeston & Company Announce Channel Reseller PartnershipNew partnership agreement with the contact center consulting firm extends Semafone’s reach in the North American secure payment solutions...
SKWOct 1, 20202 minIntradiem and SKWeston & Company Announce Contact Center Automation PartnershipAlliance broadens SKWeston’s portfolio with a unique and in demand contact center automation solution. Atlanta – October 1, 2020 –...
SKWAug 5, 20202 minSmartz Solutions PartnershipAtlanta, Georgia 5 August 2020 – Smartz Solutions, a global CCaaS software development company, is proud to announce its partnership with...
SKWAug 12, 20192 minVoiptime Cloud PartnershipAugust 12, 2019 — Voiptime Cloud, a recognized vendor of call & contact center solutions, is proud to announce a partnership with...
SKWAug 12, 20193 minCX Blockchain Institute PartnershipAugust 12, 2019 — The CX Blockchain Institute, the worldwide authority dedicated to fulfilling blockchain in the customer care industry,...
SKWJul 1, 20192 minnVoq PartnershipSK Weston is partnering with nVoq, Inc. to provide contact centers with state-of-the-art automations with AgentAssist. SKW provides...
SKWJun 7, 20192 minQStory PartnershipJune 7th, 2019 Guildford, UK QStory Limited today announced SKWeston & Company (SKW) as a global reseller of their suite of award...