The idea of reshoring capacity from the offshore back into domestic confines has been on the minds of CX decision-makers for years and,...

This is our second installment on how COVID-19 has impacted contact centers and the Business Process Outsourcing (BPO) industry. In this...

Modern contact centers utilize enormous amounts of data. All interactions including the voice channel are scrutinized for sentiment and...

We believe that savings is an outcome of outsourcing, not where you achieve the greatest value... SKWeston & Company helps you identify...

The “Old Model” BPO solutions have always had real estate “implications”, but rarely did a reduction in on-premise headcount deliver...

New partnership agreement with the contact center consulting firm extends Semafone’s reach in the North American secure payment solutions...

Alliance broadens SKWeston’s portfolio with a unique and in demand contact center automation solution. ​ Atlanta – October 1, 2020 –...

Atlanta, Georgia 5 August 2020 – Smartz Solutions, a global CCaaS software development company, is proud to announce its partnership with...

August 12, 2019 — Voiptime Cloud, a recognized vendor of call & contact center solutions, is proud to announce a partnership with...

August 12, 2019 — The CX Blockchain Institute, the worldwide authority dedicated to fulfilling blockchain in the customer care industry,...

SK Weston is partnering with nVoq, Inc. to provide contact centers with state-of-the-art automations with AgentAssist. SKW provides...

June 7th, 2019 Guildford, UK QStory Limited today announced SKWeston & Company (SKW) as a global reseller of their suite of award...