201 International Circle, Suite 230,

Hunt Valley, MD 21030, USA

© 2019 by SKWeston & Company

Steve Weston | President

Founder and managing partner of SKWeston & Company, Steve is a dynamic, senior-level consulting executive who combines a product management background with significant international business management and start-up experience. Steve is skilled at growing customer-service driven businesses through people, process, and technology transformation, and has a recognized ability to build and motivate teams.

John Zambuto | SVP of Operations

John is a contact center veteran with over 20 years experience in operations, project management, continuous improvement, work force management, customer experience measurement, reporting and analytics, training design and delivery, and organizational development. His blend of analytical skills and strong people skills help him to adapt to diverse client needs.   John carries an MBA from Missouri State University and his undergrad from Northeastern University. In his spare time, John enjoys running, travel, spending time with family, and attempting to land a spot on "Jeopardy!"

David Puchmelter | Principal Senior Consultant

With over 20 years of contact center operational leadership experience, David is a well-respected industry veteran. He has a passion for improving workforce efficiencies, capitalizing on growth opportunities, ensuring financial and regulatory accountability, and improving both the agent and customer experience. David is an innovative thinker who greatly values the guiding power of analytics, believing strongly that one cannot manage what one cannot measure. David is a musician, avid vinyl LP collector and constant world traveler.

Joel Wilcox | Lead Technical Writer

Joel leads the SKWeston technical writing team. His 10 years of professional writing experience includes editing scholarly papers, technical editing for an academic publishing house, and composing documentation for SKWeston clients. Joel is one of SKWeston's certified Panviva content developers and is a certified nVoq Agent Assist shortcut developer. He attended graduate school studying Technical and Scientific Communication. When he's not working, he enjoys toying with his HiFi system and playing board games.

Anna Ziesak | Technical Writer

Anna has a master’s degree in Technical Communication, with a bachelor’s in Psychology and Literature. Anna is one of our certified Panviva content developers and is a capable writer and infographic designer. She has additional experience in advertising, technical writing, and UX. Off the clock, Anna enjoys reading, video games, keeping up on developments in aerospace, and perfecting her baking.

Ryan Bossard | Technical Writer

Ryan is one of SKWeston's technical writers and will soon complete his bachelor's in Professional and Technical Communication. He is also responsible for developing training materials for the SKWeston team and clients, especially in the areas of usability and tech writing. Ryan has additional experience in customer service, design, and music production. In his spare time, he explores new media development and audio editing.