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Intradiem and SKWeston & Company Announce Contact Center Automation Partnership

Alliance broadens SKWeston’s portfolio with a unique and in demand contact center automation solution.

Atlanta – October 1, 2020 – Intradiem, the only patented platform providing an intelligent assistant for customer service teams, announced today a partnership with SKWeston & Company, a leading provider of contact center consulting and professional services.

SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers implementation, optimization, outsourcing, blockchain and managed services.

Intradiem is known in the industry for its patented real-time automation capabilities that reduce operating cost for contact centers. “We are excited to combine Intradiem’s unique solution with SKWeston & Company’s contact center consulting practice and market reach,” said Haresh Gangwani, Intradiem’s EVP Strategic Alliances. “This alliance leverages the Intradiem platform and SKWeston & Company’s state-of-the-art solution design to provide a powerful solution that eliminates any need for improving forecasting and scheduling, resulting in significant cost savings for customers”.

Steve Weston from SKWeston & Company said, “Intradiem’s solution is well known and highly unique in the industry. This partnership will provide us the capability to solve two of the most pressing challenges of our contact center clients, cost reduction and home working.”

To learn more about Intradiem, visit: https://www.intradiem.com/

About Intradiem

Intradiem provides an Intelligent Assistant for customer service teams. This assistant unlocks the value of your center data to maximize productivity, engagement, and the customer experience. Our patented AI-powered technology processes the massive amounts of contact center data - in real time - and takes immediate action to support staff working in the center or remotely.

The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We power over 1 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.

 

About SKWeston & Company

SKWeston & Company is a leading provider of contact center consulting and professional services. SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers Implementation, Optimization, Outsourcing, Blockchain and Managed Services.

© 2020 by SKWeston & Company

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