Smartz Solutions Partnership
Atlanta, Georgia 5 August 2020 – Smartz Solutions, a global CCaaS software development company, is proud to announce its partnership with SKWeston & Company, a leading provider of contact centre consulting and professional services.
Smartz Solutions and SKWeston & Company are committed to empowering clients to achieve CX success. With a combination of vast industry knowledge, expertise and professional services, the partnership offers North American clients an intuitive CCaaS solution.
Mark Zabroske, Chief Executive Officer, Smartz Solutions North America
“The Smartz Solutions team is looking forward to leveraging the expertise SKWeston & Company will bring to each engagement. We are excited to work with the experienced, and professional team at SKWeston on both domestic and international opportunities. Their market experience and knowledge of the broader industry makes them an exciting addition to our partner ecosystem.”
Kevin Lasky, Senior Director, SKWeston & Company
“We at SKWeston & Company decided to partner with Smartz Solutions because we believe they provide a strong true omni channel solution to the contact center space. The experience and expertise that they brought together to develop a system that not only is intuitive and thoughtful for agents to use and for how they operate it will allow our clients to deliver a best-in-class customer experience.
We believe that Smartz offers a tremendous solution that we are excited to begin offering to our clients. When evaluating potential partnerships we think the people are an incredibly important part of the deal, and since we first started having discussions with Smartz we have been eager to work with their teams.
The product and industry knowledge is immense, and they offer a customizable product that can fit many different businesses and industries. A couple of features we are really excited about are their ability to provide customer insights through sentiment analysis, real-time insights and the breadth of communication channels that can be incorporated into the system.”
About Smartz Solutions
Smartz Solutions specializes in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs. Our power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, we have developed a suite of products that include the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.
About SKWeston & Company
SKWeston & Company is a leading provider of contact center consulting and professional services. SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers Implementation, Optimization, Outsourcing, Blockchain and Managed Services.
SKWeston & Company