SK Weston is partnering with nVoq, Inc. to provide contact centers with state-of-the-art automations with AgentAssist.
SKW provides consultancy to contact centers worldwide, focusing on customer interaction and workforce optimization. Through a suite of professional services focused on the optimization of a contact center’s workforce, implementation of cloud platform software, IVR systems, and more, SK Weston supports organizations’ contact centers to deploy state of the art tools.
SK Weston has partnered with nVoq Incorporated (nVoq), a Boulder, CO provider of workflow automation and speech recognition solutions, to deliver nVoq’s AgentAssist. In the cloud for contact centers since 2007, the proven AgentAssist platform gives agents the tools they need to deliver the highest level of customer care.
“We are excited about our collaboration with nVoq,” said Steve Weston, President of SK Weston Company, “using nVoq’s unique platform to reduce agent workload allows them to focus on the customer rather than the process of serving the customer. This results in quicker resolution with improved customer experience!”
“SK Weston’s proven experience in optimizing contact center workflow is a great fit for the AgentAssist desktop task automation toolset”, said Charles Corfield, Chief Executive Officer of nVoq. “They’re very well positioned to work collaboratively with agents and management in addressing the highest-value automation opportunities to improve both customer and employee experiences.”
These are some of the many benefits AgentAssist offers:
• Low overhead cloud-based SaaS solution
• Compatible with any CRM platform or knowledge base
• Timely ROI
• Improved agent and customer satisfaction
• No expensive servers or equipment
• No installing or adapting complex software
• Simple to implement
Headquartered in Boulder, CO since 2000, nVoq prides itself on making workflow more efficient for knowledge workers. Our HIPAA and PCI-DSS-compliant solutions platform leverages “best in breed” technology components to optimize accuracy, availability and scale. We provide both the cloud-based SayIt speech recognition solution as well as the AgentAssist desktop automations toolkit for contact centers.
June 7th, 2019 Guildford, UK
QStory Limited today announced SKWeston & Company (SKW) as a global reseller of their suite of
award winning, cloud-based intraday automation solutions.
SKW provides consultancy to contact centers worldwide, focusing on customer interaction and
workforce optimization. Through a suite of professional services around the optimization of a
contact centre’s workforce, implementation of cloud platform software, IVR systems and more they
support organisations’ contact centres to deploy state of the art.
“The team at SKW through their consultative approach to contact center optimization and process
improvement are a perfect match for QStory’s model of client engagement” says Paddy Coleman,
CEO of QStory, “SKW will be a valued partner to QStory internationally, surfacing the tangible value
QStory can bring to a client”
Steve Weston, Founder and Managing Partner at SKW identified QStory’s AI enabled solutions as a
technological step-up in workforce optimization and customer experience which reduces clients’
cost base, provides the management tools empower agents and creates agile management
“QStory is the enabler to deliver business process and cultural transformation within a contact
center”, explains Steve. “The QStory solution will rapidly become THE essential management tool for
contact centers going forward and we are at the forefront of transforming our client’s environments
with the aid of QStory.”
QStory solutions; ARTI (Automation Real-Time Intelligence), WEM (Workforce Engagement
Management) and WhyDetector (automated reporting suite), predict when there won’t be enough
work for Contact Centre staff and automates valuable remedies, identifies service level risks and
recommends ways to mitigate or prevent these. Agents are engaged via the QStory app with selfservice
access to their schedule, training programmes, holiday bookings, access to break-shifts, time
banking and more.
QStory, nominated as “One to Watch” at the Everline Future 50 awards in 2016, is revolutionising
the way call centres manage their real time activities. The QStory solutions were created after years
of experience in delivering WFM projects globally and the realisation that traditional WFM platforms
fall short in delivering all the tools required by real-time teams.