SK Weston is partnering with nVoq, Inc. to provide contact centers with state-of-the-art automations with AgentAssist.
SKW provides consultancy to contact centers worldwide, focusing on customer interaction and workforce optimization. Through a suite of professional services focused on the optimization of a contact center’s workforce, implementation of cloud platform software, IVR systems, and more, SK Weston supports organizations’ contact centers to deploy state of the art tools.
SK Weston has partnered with nVoq Incorporated (nVoq), a Boulder, CO provider of workflow automation and speech recognition solutions, to deliver nVoq’s AgentAssist. In the cloud for contact centers since 2007, the proven AgentAssist platform gives agents the tools they need to deliver the highest level of customer care.
“We are excited about our collaboration with nVoq,” said Steve Weston, President of SK Weston Company, “using nVoq’s unique platform to reduce agent workload allows them to focus on the customer rather than the process of serving the customer. This results in quicker resolution with improved customer experience!”
“SK Weston’s proven experience in optimizing contact center workflow is a great fit for the AgentAssist desktop task automation toolset”, said Charles Corfield, Chief Executive Officer of nVoq. “They’re very well positioned to work collaboratively with agents and management in addressing the highest-value automation opportunities to improve both customer and employee experiences.”
These are some of the many benefits AgentAssist offers:
• Low overhead cloud-based SaaS solution
• Compatible with any CRM platform or knowledge base
• Timely ROI
• Improved agent and customer satisfaction
• No expensive servers or equipment
• No installing or adapting complex software
• Simple to implement
Headquartered in Boulder, CO since 2000, nVoq prides itself on making workflow more efficient for knowledge workers. Our HIPAA and PCI-DSS-compliant solutions platform leverages “best in breed” technology components to optimize accuracy, availability and scale. We provide both the cloud-based SayIt speech recognition solution as well as the AgentAssist desktop automations toolkit for contact centers.