Our Partners

Dimension Data is based in Johannesburg, South Africa and specializes in information technology services. We have a strategic partnership with them to provide a top-of-the-line Managed Services portfolio to our clients.

Panviva is based in Melbourne, Australia and has a US Headquarters in Nashua, New Hampshire. Panviva is an Omnichannel Knowledge Management Solution. We are an implementation partner. To learn more about our services click here.

QStory is based in Surrey, United Kingdom and is a technology firm that has software that automates the Real Time Adherence function of a call center. The software automates real time decisions about whether or not to change an agent's queue, send them to training or other related activities.

nVoq is based in Boulder, Colorado and is a technology firm that specializes in workflow automations for Contact Centers. We are a certified reseller for nVoq's Agent Assist. To learn more about Agent Assist and our services click here.

CustomerView is based in Melbourne, Australia and has a US Headquarters in Englewood, Colorado. CustomerView is a technology company that automates the QA process for call centers. We partner with Customer View to support their United States based implementations.

StrongBlock is based in Santa Monica, California and creates blockchain products and services that can be used to rapidly create, launch and manage scalable, secure and governed enterprise-grade applications, empowering companies to focus their technology resources on solutions. We partner with StrongBlock to bring blockchain to our contact center customers. 

Jacada is based Herzliya, Israel and has a US Headquarters in Atlanta, Georgia. Jacada is the global leader in customer service automation with over three decades of experience automating end-to-end customer interactions for enterprise clients. Using a #CollaborationFirst approach to automation, Jacada’s solutions bring together rich UX design, real-time guidance and intelligent automation capabilities powered by customer service RPA to create truly collaborative experiences between customers, employees and robots within a single low-code automation and AI hub.

Smartz Solutions is based in Johannesburg, South Africa and has a US Headquarters in Atlanta, Georgia. Smartz Solutions is a dynamic CCaaS software development company that specializes in managing customer and employee experiences through enabling technology. Their success is based on technological foresight and strong business knowledge, enabling them to develop integrated solutions that meet your business needs. Their power lies in turning insights into strategies and giving you the power to make effective business decisions. Based on a wealth of knowledge covering multiple industries, Smartz Solutions have developed a suite of products that cover the entire customer engagement journey offering best-in-class, world-class applications in a single end-to-end CX and EX platform.

Voiptime Cloud is based in Denver, Colorado and is a technology company that specializes in contact center solutions. Their contact center software enables flawless 24/7 interaction with customers without needing any special equipment. They provide a full range of services: on-premise or cloud based call center software, cold calling solutions, ultimate infrastructure audit and more.

© 2020 by SKWeston & Company

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