New partnership agreement with the contact center consulting firm extends Semafone’s reach in the North American secure payment solutions market.
BOSTON, MA and GUILDFORD, UK – Feb. 11, 2021 – Semafone®, the leading provider of data security and compliance solutions for call and contact centers, today announced a new reseller partnership with SKWeston & Company, a Maryland-based provider of contact center consulting and professional services to some of the world’s most recognized brands.
SKWeston & Company work with some of the most highly regulated industries including banking, healthcare and wealth management and they are continuously tasked with managing compliance across a host of complex laws and standards ranging from the Payment Card Industry Data Security Standard (PCI DSS) to the Health Insurance Portability and Accountability Act (HIPAA). The inclusion of Semafone’s PCI DSS compliance and secure data capture solutions will help mitigate these challenges and empower a frictionless customer experience, regardless of industry sector.
Steve Weston, Managing Partner at SKWeston & Company remarked, “As data protection and compliance with global data security standards and regulations continue to move up the list of priorities for most businesses, Semafone provides proven, trusted and compelling secure payment solutions that address those challenges. We’re excited to work with Semafone and look forward to a successful partnership.”
Marc Cremer, Semafone EVP of Sales, North America added, “PCI DSS compliance has always been a critical concern for any businesses that takes card payments. This is even more true today as businesses shift to work from home models, the number of data breaches spirals and the regulatory landscape gets ever more complex. “With an impressive set of clients and unmatched expertise in the realm of contact center consulting, we are confident that our partnership with SKWeston will offer real value to organizations who want to protect reputations and safeguard customer’s data.”
Semafone provides pure cloud and on-premises solutions to contact centers and all businesses accepting payments; enabling them to collect personal data securely across all channels – including the telephone, webchat, social media, email, SMS, QR codes and more. Semafone's patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer for processing. This prevents personal data from entering the business and IT infrastructure, which protects against the risk of fraud and the associated reputational damage, while ensuring compliance with industry regulations such as PCI DSS. Semafone’s suite of solutions creates a seamless, omnichannel experience that increases sales conversion rates and boosts customer loyalty, while at the same time simplifying compliance.
The company was founded in 2009 and now supports customers in 26 countries on five continents. Semafone is vertically agnostic and its extensive customer base includes companies such as Amica Mutual Insurance, British Sky Broadcasting, Pethealth, Rogers Communications, Santander and Sutter Health.
Semafone has achieved the leading security and payment certifications: ISO 27001:2013, UK Cyber Essentials certification, PA-DSS certification for its Cardprotect payment solution, PCI DSS Level 1 Service Provider, registered Visa Level 1 Merchant Agent and Mastercard Site Data Protection (SDP) Compliant Registered Service Provider. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.
About SKWeston & Company
SKWeston & Company is a leading provider of contact center consulting and professional services. SKWeston & Company’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. SKWeston & Company is a Global BPO Consulting and Professional services company that offers Implementation, Optimization, Outsourcing, Blockchain and Managed Services.