nVoq Services
Certified nVoq Partner
SKW is a certified North American Solutions Delivery Partner for nVoq’s Agent Assist.
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Let SKW introduce you to AgentAssist:
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Agents are your font-line brand ambassadors, but with ever-growing complexity of customer interactions it’s often difficult for agents to deliver the level of service expected. Agent Assist automations from nVoq work directly with customer contact applications to:
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• Find and fetch customer information
• Create and update customer accounts/profiles
• Adhere to call scripts
• Navigate online tools and resources
• Capture key customer data
• And optimize countless other tasks
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AgentAssist automations are simple and easy to implement; agents can be up and running with new automations within a week and see tangible ROI within a few weeks.
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Why AgentAssist automations?
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• Simplifies agent workflow, in real-time
• Focuses shortcuts on simple, widely used tasks
• Positive ROI in weeks, not years
• Lives on a PCI-DSS compliant, securely hosted cloud platform
• Easy to deploy and doesn’t require programming support
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With nVoq’s AgentAssist, the results speak for themselves: shorter call handling times, faster ROI and higher customer satisfaction