nVoq Services

Certified nVoq Partner

 

SKW is a certified North American Solutions Delivery Partner for nVoq’s Agent Assist.

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Let SKW introduce you to AgentAssist:

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Agents are your font-line brand ambassadors, but with ever-growing complexity of customer interactions it’s often difficult for agents to deliver the level of service expected. Agent Assist automations from nVoq work directly with customer contact applications to:

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• Find and fetch customer information

• Create and update customer accounts/profiles

• Adhere to call scripts

• Navigate online tools and resources

• Capture key customer data

• And optimize countless other tasks

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AgentAssist automations are simple and easy to implement; agents can be up and running with new automations within a week and see tangible ROI within a few weeks.

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Why AgentAssist automations?

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 • Simplifies agent workflow, in real-time

 • Focuses shortcuts on simple, widely used tasks

 • Positive ROI in weeks, not years

 • Lives on a PCI-DSS compliant, securely hosted cloud platform

 • Easy to deploy and doesn’t require programming support

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With nVoq’s AgentAssist, the results speak for themselves: shorter call handling times, faster ROI and higher customer satisfaction