Certified nVoq Partner
SKW is a certified North American Solutions Delivery Partner for nVoq’s Agent Assist.
Let SKW introduce you to AgentAssist:
Agents are your font-line brand ambassadors, but with ever-growing complexity of customer interactions it’s often difficult for agents to deliver the level of service expected. Agent Assist automations from nVoq work directly with customer contact applications to:
• Find and fetch customer information
• Create and update customer accounts/profiles
• Adhere to call scripts
• Navigate online tools and resources
• Capture key customer data
• And optimize countless other tasks
AgentAssist automations are simple and easy to implement; agents can be up and running with new automations within a week and see tangible ROI within a few weeks.
Why AgentAssist automations?
• Simplifies agent workflow, in real-time
• Focuses shortcuts on simple, widely used tasks
• Positive ROI in weeks, not years
• Lives on a PCI-DSS compliant, securely hosted cloud platform
• Easy to deploy and doesn’t require programming support
With nVoq’s AgentAssist, the results speak for themselves: shorter call handling times, faster ROI and higher customer satisfaction